How do I contact vivint security?
Need more help?
- General support. Billing, account and technical support.
- Assistance. Call us for assistance. 800.216.5232 800.216.5232.
- Get answers. immediately. Support chat Support chat.
Why is my Vivint not working?
If your connection is good, but it isn’t working, delete and reinstall your app. If neither the app nor the account center is working, go to your panel and send a command to your door locks, thermostats, or lighting modules directly from the panel.
How do I reset my Vivint?
How do I reset my Vivint panel?
- Tap the Menu icon.
- Go to the Smart Home Settings section of the screen and tap Devices.
- Enter your PIN.
- Tap on Smart Hub.
- Tap Reboot and Yes.
Why is my Vivint not connecting to my WiFi?
Not Working? Make sure the WiFi password is correctly entered in and your router is plugged into a working outlet. If you have multiple routers or a separate modem, make sure they’re also plugged into working outlets. If you’re still unable to establish a connection, contact us for more help.
How do I reset my frozen Vivint panel?
Remount and power up your panel Line up the BOTTOM of the panel to the backplate and snap it back in place. Replace the top screw and plug the panel back into the wall. After 10-15 minutes, the panel should finish powering on.
How do I reset my Vivint alarm without the code?
Hardware: Press and hold the Reset button on the back of the router for 10-15 seconds, then release.
Does Vivint panel reboot on its own?
Vivint’s control panel doesn’t require manual resetting if the power failure lasts for more than 24 hours. Your settings will automatically reboot and reconnect to your smart devices.
How do I reconnect my Vivint WiFi?
How to connect a panel to wireless internet using the mobile app.
- Tap on the Menu icon.
- Tap on Device Settings.
- Tap on the panel you want to connect to WiFi.
- Tap on the Wi-Fi line.
- Connect your panel to WiFi. Tap on the WiFi network you want to connect your panel to, and enter in the password.
How do I get Vivint back online?
If your Vivint Indoor Camera shows it’s offline, you can take these steps to fix the issue.
- Make sure the camera has power. Make sure the camera is plugged into a working outlet and the cord is securely plugged into the back of the camera.
- Reboot your panel. Takes 10-15 minutes.
- Restart your camera.
- Restart your router.
Where is the reset button on Vivint panel?
Vivint Router – Restore Factory Defaults
- Hardware: Press and hold the Reset button on the back of the router for 10-15 seconds, then release.
- Software: In the Configuration Interface, go to the Advanced tab and under the Administration tab click Factory Defaults.
- All LED’s will flash indicating the router is resetting.
How do I reset my vivint pin?
To change a user PIN online, follow the steps below:
- Go to www.alarm.com, and click Login.
- Enter the same email and password you use for your Vivint account.
- Click Users.
- The PINs will be hidden from view.
- Click on the user’s name to access and edit their PIN.
How do I unfreeze my Vivint panel?