Is emotional labor harmful to employees?
Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer.
What is emotional labor give five examples of emotional labor?
Here are a few examples of emotional labor in the workplace: The insistence that employees always smile at customers and/or act “peppy” Prevention of response to a customer when they treat an employee rudely or inappropriately. Punishment if an employee reacts after being treated unfairly or inappropriately.
What is emotional dissonance?
In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support.
What are the three major levels of emotional labor?
Scholars have been continually seeking to understand the emotional labor process. Some have proposed that emotional labor consists of three components (Grandey and Gabriel, 2015): emotional requirement, emotional regulation, and emotional performance.
What is the difference between emotional work and emotional Labour?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What is the difference between emotional dissonance and emotional Labour?
Emotional labor and emotional dissonance affect how an employee performs at work. Emotional labor is an indicator of how employees can handle adversity at work if they let their emotions hurt their work. Emotional dissonance occurs when employees are not able to control their emotions.
What are the four components of emotional labor?
These components include affective events, display rules, emotion-rule dissonance, emotion regulation strategies, and genuine and fake emotional displays.
What are emotional toxins?
Anger, frustration, fear, guilt, bitterness, resentment, and sadness negatively impact you. Toxic emotions cause you mental and physical harm. Anger leads you to do or say things you’ll regret later.
What is emotional suppression?
Emotional suppression is a type of emotional regulation strategy that is used to try and make uncomfortable, overwhelming thoughts and feelings more manageable. There are many different emotion regulation strategies and some are more helpful than others.
What does emotional exhaustion feel like?
People experiencing emotional exhaustion often feel like they have no power or control over what happens in life. They may feel “stuck” or “trapped” in a situation. Lack of energy, poor sleep, and decreased motivation can make it difficult to overcome emotional exhaustion.
What is an example of emotional labor?
In a more extreme example, “emotional labor” might be the work an employee is forced to do to swallow their feelings about a racist or sexist comment in the workplace, to avoid alienating coworkers, superiors, or customers.