How do I clear my British Gas debt?
If you are struggling with domestic gas and electricity debts owed to British Gas or other suppliers, you may be eligible to apply for a grant from the Trust to clear that debt. Most of the budget will be reserved for British Gas customers. The grants available and eligibility criteria may change from time to time.
How do I get in touch with British Gas by email?
To get in touch online, visit the British Gas website to use their online form or send them an email at [email protected].
What debt collection agency does British Gas use?
Today, British Gas serves around 12 million customers in the UK. If you have an account with British Gas and haven’t been keeping up to date with your payments, it is likely that you will receive a letter from British Gas Debt Collection Agency, the debt collection arm of the company.
Why does my gas meter take money for debt?
Debt from emergency credit When you’re using your emergency credit, the meter doesn’t take your daily standing charge, so it builds up as debt until you next top up and are back in credit.
How do I send a message to British Gas?
To get a response from British Gas about problems with your account you can send direct messages via Twitter to their dedicated customer service account @britishgashelp. The British Gas Facebook team are also available to respond to queries via PM (private message).
What is the number for British Gas billing?
Give us a call: 0333 202 9804.
How do I find out my gas meter debt?
On your gas meter: Press and hold the red display button until it beeps. Press the red button several times until you come to screen 27. This will tell you how much debt is left, if any. Screens 25 and 26 will tell you the minimum and maximum repayment rate.
How do I know if I have debt on my prepaid meter?
How to Check your Prepaid Meter Balance. To check the total credit unit you have used on your prepaid meter at a time, dial “07” on the keypad then press the blue button, and your available balance will be displayed on your screen.
What can you do if your gas bill is wrong?
If you get a bill you think is incorrect because you’ve been charged the wrong amount, you can dispute it with your supplier. In order to make a complaint you will need to be able to say why you think you’ve been charged the wrong amount and include evidence to support your claim.
Why am I paying debt on my gas meter?
Your meter can have 2 different kinds of debt: emergency credit and standing charge debt – this is shown on your meter as ‘OWED’ ‘gas debt’ transferred from a previous supplier or Bulb account, or from credit that’s been loaned to you (known as discretionary credit) – this is shown on your meter as ‘GD Remaining’
How do I check my debt on a smart meter?
To check your credit amount simply push 7 on your smart meter keypad. You can check your debt repayment by pressing 5, and the onscreen display will cycle through debt outstanding.
Why is there a debt on my prepaid meter?
When you have a debt on your meter, what it means is that you have an obligation to pay a certain outstanding amount that has been migrated to your meter account. But you cannot pay what you’re not sure of and that’s understandable.